Full list of courses

Overview

Below are the courses which Pearl Onion is skilled in delivering. All courses can be customised to meet the needs of our client. For full length courses the outlines will give you an indication of typical content.

To discuss your training needs call us on 01467 681404 for a no-obligation discussion.

Events

Course Title	Category	Duration	Type	Course Ref
Appraisal and performance review skills	Management	1 day	Classroom	AR1C
Creative thinking – ideas generation	Business improvement	2 days	Classroom	CT1C
Creative thinking – webinar 1	Business improvement	Bite sized	Webinar	CT2W
Creative thinking – webinar 2	Business improvement	Bite sized	Webinar	CT3W
Creative thinking – webinar 3	Business improvement	Bite sized	Webinar	CT4W
Customer care – internal customers	Business improvement	Bite sized	Webinar	CC1C
Customer care excellence	Business improvement	1 day	Classroom	CC2C
Customer care – handling complaints	Business improvement	Bite sized	Classroom	CC3C
Customer care – communicating with the customer	Business improvement	Bite sized	Classroom	CC4C
Delegation skills	Management	Half day	Classroom	DS1C
Difficult conversations	Management	1 day	Classroom	DC1C
Communication – feedback skills	Management	Bite sized	Classroom	CF1C
Communication – behavioural style	Management	Bite sized	Classroom	CB2C
Communication – influencing skills	Management	Bite sized	Classroom	CI3C
Communication – listening skills	Management	Bite sized	Classroom	CL4C
Communication – non verbal	Management	Bite sized	Classroom	CN5C
Communication – questioning skills	Management	Bite sized	Classroom	CQ6C
Communication -communicating effectively in the workplace	Management	1 day	Classroom	CW1C
Communication – holding an appraisal meeting	Management	Half day	Classroom	AR2C
Communication – agreeing goals and objectives	Management	Bite sized	Classroom	AR3C
Communication – effective meetings skills	Management	Bite sized	Classroom	CM7C
Communication – effective writing skills	Personal skills	Half day	Classroom	BW1C
Financial awareness – budget and cost management	Business improvement	Bite sized	Classroom	FB1C
Financial acumen – ‘Business Comes Alive’ business simulation	Business improvement	2 days	Classroom	BCA2C
Financial for the non-financial manager	Business improvement	1 day	Classroom	FN3C
Insights Discovery – discovering leadership styles	Leadership	Half day	Classroom	IL1C
Insights Discovery – improving team effectiveness	Leadership	Half day	Classroom	IT2C
Leadership – coaching skills for the manager	Leadership	1 day	Classroom	LC1C
Leadership – learning to lead	Leadership	1 day	Classroom	LL2C
Leadership – personal brand and impact	Leadership	Bite sized	Classroom	LB3C
Management – an introduction	Management	1 day	Classroom	MI1C
Management – the effective line manager	Management	1 day	Classroom	MEF2C
Management – the supervisor’s role	Management	Bite sized	Classroom	MS3C
Management – the induction process	Management	Bite sized	Classroom	MN4C
Management – motivating your team	Management	Bite sized	Classroom	MM5C
Management – the performance management cycle	Management	Bite sized	Classroom	MP6C
Management – expectations and job descriptions	Management	Bite sized	Classroom	MX7C
Management – building high staff engagement	Management	Bite sized	Classroom	MEN8C
Management – the manager’s role	Management	Bite sized	Classroom	MR9C
Management – situational leadership	Management	Bite sized	Classroom	MS10C
Management – introduction to process management	Management	Bite sized	Classroom	MPM11C
Management – building an effective team	Management	Bite sized	Classroom	MT12C
Negotiation skills	Business development	2 days	Classroom	BD1C
Networking skills	Business development	Half day	Classroom	BD2C
Presentation skills	Personal skills	1 day	Classroom	PR1C
Recruitment and selection skills	Management	1 day	Classroom	RS1C
Team effectiveness – building better teams	Management	1 day	Classroom	MT13C
Time management – getting better organised	Personal skills	1 day	Classroom	TO1C
Time management – getting organised to manage	Personal skills	Half day	Classroom	TO2C
Time management – delegating effectively	Personal skills	Bite sized	Classroom	TD3C
Time management – email management	Personal skills	Bite sized	Classroom	TE4C