Communicating Effectively in the WorkplaceCourse ref CW1C
Effective communication skills are essential for success in today’s business world. Everyone, at every level in an organisation, needs to be able to express themselves clearly and be understood.
This interactive one-day training course will help you develop your communication skills. You’ll learn what it takes to be a successful communicator, the barriers to effective communication, and how best to communicate confidently.
Who should attend?
People who wish to improve their communication skills, build their confidence levels and create better relationships.
What will I come away with?
- An understanding of the barriers to effective communication
- Feedback about your own communication style
- Better able to use effective questions
- Techniques to check for and build understanding with others
- Increased confidence when communicating face-to-face
What does this course cover?
- What is ‘good communication’
- Barriers to effective communication
- The other person’s perspective
- Choosing the right medium
- The impact of poor communication
Good Questioning Skills
- Knowing when and how to ask a question
- Gathering information through effective questions
Good Listening Skills
- Listening really well
- The non-verbal aspects
Putting it into Practice
- You’ll take part in exercises and discussions to help you practice communicate more confidently
- You’ll create a personal action plan to help you sustain the learning
Other courses to consider?
This course lends itself well to being delivered in-house in bite-sized 90 minute sessions.
Please contact us to check on public course dates availability.
Presented as an in-house group of up to 12 people.
This course is fully tailorable to meet the needs of your organisation.
“Communication is at the heart of everything we do, it profoundly affects our wellbeing and our impact in the workplace. Every communication has an emotional impact on us. Choosing not to communicate causes us problems too. Every communication is imperfect – but the good news is that we can improve our communication skills.”
Lesley Wilson, Pearl Onion Training