Handling A Difficult ConversationCourse ref DC1C


This highly interactive and practical one-day course introduces delegates to the essentials of handling a difficult conversation at work.

Who should attend?

Anyone who is new to the role of supervisor or line manager and who would benefit from help in meeting this key part of their new responsibilities, and anyone who has had no formal management training on this topic.

What will I come away with?

  • Higher confidence levels
  • Familiarity with a framework for the conversation
  • Improved skills that can be used in your role
  • Personal action plan and commitment to improvement

What does this course cover?

  • Defining ‘difficult conversation’
  • Exploring typical ‘difficult’ conversations such as poor performance or conduct, personality clashes, having to say no to a request
  • Exploring what makes them difficult for us to deal with
  • Consequences of chronic unresolved conflict
  • Framework for having the discussion – being clear about the behaviour, the impact and the change you want to achieve, planning the meeting, questioning and listening
  • Practice in holding more effective conversations – in safe small groups

Other courses to consider?

difficult conversation how to handle it

1 day

Public course dates

Please contact us to check on public course dates availability.

In-house events

Presented for up to 12 people.

This course is fully tailorable to the needs of your organisation.

Trainer's viewpoint - Lesley Wilson

The difficult conversation is never enjoyable but if you approach it systematically and without emotion they can be moved through towards the necessary conclusions.

Other information

Difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” Douglas Stone