Full list of courses

Overview

Below are the courses which Pearl Onion is skilled in delivering.  All courses can be customised to meet the needs of our client.  For full length courses the outlines will give you an indication of typical content.

To discuss your training needs call us on 01467 681404 for a no-obligation discussion.

Events

Course Title Category Duration Type Course Ref

Appraisal and performance review skills

Management

1 day

Classroom

AR1C

Creative thinking – ideas generation

Business improvement

 2 days

Classroom

CT1C

Creative thinking – webinar 1

Business improvement

 Bite sized

Webinar

CT2W

Creative thinking – webinar 2

Business improvement

 Bite sized

Webinar

CT3W

Creative thinking – webinar 3

Business improvement

 Bite sized

 Webinar

CT4W

Customer care – internal customers

Business improvement

 Bite sized

Webinar

CC1C

Customer care excellence

Business improvement

 1 day

 Classroom

CC2C

Customer care – handling complaints

Business improvement

 Bite sized

Classroom

CC3C

Customer care – communicating with the customer

Business improvement

 Bite sized

Classroom

CC4C

Delegation skills

Management

 Half day

Classroom

DS1C

Difficult conversations

Management

 1 day

 Classroom

DC1C

Communication – feedback skills

Management

 Bite sized

Classroom

CF1C

Communication – behavioural style

Management

 Bite sized

Classroom

CB2C

Communication – influencing skills

Management

 Bite sized

Classroom

CI3C

Communication – listening skills

Management

 Bite sized

Classroom

CL4C

Communication – non verbal

Management

 Bite sized

Classroom

CN5C

Communication – questioning skills

Management

Bite sized

Classroom

CQ6C

Communication -communicating effectively in the workplace

Management

 1 day

 Classroom

CW1C

Communication – holding an appraisal meeting

Management

Half day

Classroom

AR2C

Communication – agreeing goals and objectives

Management

 Bite sized

Classroom

AR3C

Communication – effective meetings skills

Management

 Bite sized

Classroom

CM7C

Communication – effective writing skills

Personal skills

 Half day

 Classroom

BW1C

Financial awareness – budget and cost management

Business improvement

 Bite sized

Classroom

 FB1C

Financial acumen – ‘Business Comes Alive’ business simulation

Business improvement

 2 days

 Classroom

BCA2C

Financial for the non-financial manager

Business improvement

 1 day

Classroom

FN3C

Insights Discovery – discovering leadership styles 

Leadership

Half day

Classroom

IL1C

Insights Discovery – improving team effectiveness

Leadership

 Half day

Classroom

IT2C

Leadership – coaching skills for the manager

Leadership

 1 day

Classroom

LC1C

Leadership – learning to lead

Leadership

 1 day

Classroom

LL2C

Leadership – personal brand and impact

Leadership

 Bite sized

 Classroom

LB3C

Management – an introduction

Management

 1 day

 Classroom

MI1C

Management – the effective line manager

Management

 1 day

 Classroom

MEF2C

Management – the supervisor’s role

Management

 Bite sized

Classroom

MS3C

Management – the induction process

Management

 Bite sized

Classroom

MN4C

Management – motivating your team

Management

 Bite sized

Classroom

MM5C

Management – the performance management cycle

Management

Bite sized

Classroom

MP6C

Management – expectations and job descriptions

Management

 Bite sized

Classroom

MX7C

Management – building high staff engagement

Management

Bite sized

Classroom

MEN8C

Management – the manager’s role

Management

 Bite sized

Classroom

MR9C

Management – situational leadership

Management

Bite sized

Classroom

MS10C

Management – introduction to process management

Management

 Bite sized

Classroom

MPM11C

Management – building an effective team

Management

 Bite sized

Classroom

MT12C

Negotiation skills

Business development

 2 days

 Classroom

BD1C

Networking skills

Business development

 Half day

Classroom

BD2C

Presentation skills

Personal skills

 1 day

Classroom

PR1C

Recruitment and selection skills

Management

 1 day

Classroom

RS1C

Team effectiveness – building better teams

Management

1 day

Classroom

MT13C

Time management – getting better organised

Personal skills

1 day

Classroom

TO1C

Time management – getting organised to manage

Personal skills

 Half day

Classroom

TO2C

Time management – delegating effectively

Personal skills

 Bite sized

Classroom

TD3C

Time management – email management

Personal skills

 Bite sized

Classroom

TE4C